Download this free A2–B1 English worksheet PDF for English learners and teachers. This lesson explores self-service technology, including supermarket self-checkouts, airport check-in machines, QR-code menus, apps and automated customer service.
Students practise reading comprehension, useful vocabulary and speaking skills through a real-world technology and everyday-life topic about automation, customer service, self-checkout, human support and changing jobs. The worksheet is suitable for private English lessons, online classes, classroom teaching, homework and self-study.
The article explains the topic in clear, simple English. Students read that self-service technology is now common in supermarkets, airports and restaurants, and that some customers like using machines because they are quick, convenient and allow people to complete tasks independently.
The worksheet also looks at the problems automation can create. Machines may fail to recognise products, apps can stop working and customers may still need a member of staff to solve a problem. Students consider whether businesses should always give people the choice of speaking to a person.
This worksheet helps A2–B1 learners discuss technology and customer service in accessible English. Students talk about when they choose self-checkout, which services work better through machines or apps, whether QR-code menus are useful, and which services should always include human support.
The PDF includes a short A2–B1 reading text, True / False questions, Synonym Match, a task where students use new vocabulary, discussion questions and a full answer key. It helps learners build useful vocabulary for talking about automated systems, technical problems, customer choice, assistance and the changing role of employees.
Level: A2–B1
Date: 5 October 2026
Focus: reading, vocabulary, self-service technology, automation, customer service and speaking
This free worksheet includes:
- an A2–B1 reading text about self-service technology
- True / False comprehension questions
- Synonym Match vocabulary practice
- a sentence-writing task using new language
- discussion questions for Student A and Student B
- full answer key
The worksheet practises useful vocabulary such as common, quick, prefer, frustrating, recognise, assist, problem, available, choice and reduce. It helps students discuss self-checkouts, airport machines, QR-code menus, customer service, technical problems and whether people should always have access to human help.k and whether a career break can help someone make better decisions.
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