Download this free B2–C1 English worksheet PDF for adult learners and English teachers. This lesson is based on a Guardian review of Bullgogi, a 165-seat Korean barbecue restaurant in Manchester where customers can largely order without speaking to a server.
Students practise reading comprehension, useful vocabulary, phrase matching and speaking skills through a real-world food, business and technology topic about automated restaurants, self-service screens, hospitality, labour costs, customer experience and human contact. The worksheet is suitable for private English lessons, online classes, advanced conversation practice and homework before a discussion lesson.
The article explains that diners at Bullgogi use table-top screens to order, while technology handles much of the routine interaction. Students read that human staff have not disappeared completely: they can still step in when customers have allergies, questions or problems.
This worksheet encourages learners to discuss what people really want from restaurants. Students consider whether automated ordering can reduce waiting and make service more consistent, whether efficiency can come at a cost to hospitality, and whether customers celebrating special occasions may still value attentive service and human recommendations.
The article also explores the future of restaurant work. Students discuss whether automation will eliminate jobs or reshape them, with fewer people taking orders and more staff solving problems, preparing food or helping customers when needed. The lesson asks whether choosing a restaurant should come down to food alone or whether the whole experience matters just as much.
The PDF includes a B2–C1 reading article, True / False questions, Phrase Match, Synonym Match, a task where students use new language, discussion questions and a full answer key. It helps learners discuss self-service technology, hospitality, atmosphere, accessibility, labour-intensive work, routine interaction, customer uncertainty and different levels of human contact.
Level: B2–C1
Date: 27 August 2026
Focus: reading, vocabulary, restaurants, technology, automation, service and speaking
This free worksheet includes:
- a B2–C1 reading text about restaurants with almost no staff
- True / False comprehension questions
- Phrase Match practice with useful expressions
- Synonym Match vocabulary practice
- a sentence-writing task using new language
- discussion questions for Student A and Student B
- full answer key
The worksheet includes useful phrases such as get by without, step in, cut down on, speed things up, take over, keep an eye on, come at a cost, make up for, fall flat and come down to. It also practises vocabulary such as routine, interaction, labour-intensive, repetitive, consistent, uncertain, mechanical, minimal, reshape and eliminate.
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